Holiday information & FAQ's:
Holiday prices – how to price your holiday
Our brochure is intended to provide a quick and easy way for you to compare typical high and low season prices between different holiday packages and hotels. We have shown at the bottom of the page in the price box an accurate indication of our basic lead in prices but we do not over complicate our price panels with different charges, fees or supplements, particularly when we know these can change. We have identified the travel periods where prices are usually at their highest and lowest. While these prices are correct at the time of going to print, our prices will inevitably fluctuate and may go up or down. Please call the reservations team or visit your travel agent for up to the minute prices.
Travel & Stay Options & Prices
Holiday prices are influenced by a variety of factors, particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due the range of options available. We can usually offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options – your travel agent will be able to confirm the current prices.
• Flights - the prices we show for Scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs (see section 'Extra Charges - before booking').
• Eurotunnel - the prices we show for self-drive holidays by Eurotunnel are based on off peak return travel for 1 standard sized car (400cm x 168cm) and up to 5 passengers. Larger vehicles or more passengers will incur an additional charge. Our package prices represent the lowest fares available but Eurotunnel will limit availability of bookings at these prices by date and time of travel. If the price shown in the brochure is not available when you book, we will offer you the next best price.
• Eurostar - the prices shown for Eurostar are based on Standard Class departures from London St. Pancras International. Our package prices are based on the lowest fares available, subject to availability.
Accommodation Supplements & Restrictions
Hotel prices are shown per person (based on 2 people sharing) in a standard twin or double room for the number of nights as stated in the accommodation price box. The lowest available rates are displayed but please allow for supplements depending on the dates you stay. Prices will vary depending on, for example, peak periods, weekend/midweek stays, local holidays, special events and the room type you select. Hoteliers may also require a minimum length of stay at certain times of the year. Please ask your travel agent for prices and any minimum stay restrictions applying on the day you book. We reserve the right to change prices, price can go up or down.
In all cases, the guide prices we show are based on current charges and costs and will be influenced by changes in these along with changes in exchange rates, suppliers costs and economic trends. We reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry.
What the price includes
This is dependent on the type of arrangements you book but may include the following:-
• Hotel – as explained above
• Meals – as described in the accommodation description.
• Transport - Return standard class travel at our standard fare, from a UK departure point, unless price indicated is an accommodation only price where transport can be added as a supplement.
• 24-hour assistance from our UK Duty Office.
• Luggage Allowance - Scheduled Airlines usually include a minimum of 15kgs hold luggage allowance (excluding infants). Depending on the Airline, additional luggage allowance may be available at a supplement at the time of booking. Allowances do vary between Airlines so please check the latest information at the time of booking.
Baggage is not included on Low Cost and Charter flights. Please select your baggage requirements whilst making your booking online. If you have already made your booking with Cresta and wish to add baggage please call our Customer service team on 0871 230 2395. The minimum allowance is 15kgs, however, please refer to the amount stated on your ticket as allowances can vary.
Please note, that excess baggage charges will apply if you exceed the stated amount on your ticket. Where airlines introduce charges for ‘hold baggage’ after you have booked your ticket, if there is time and where possible, we will let you know before travel.
• Taxes & Charges (known at the time our brochure is published) - Air passenger duty, UK airport taxes and security charges - Prices include current government Air Passenger Duty depending on destination/class of travel. The following duty applies (subject to change): Intra EU economy rate of £10, non-economy rate of £20.
-Aviation Fuel Costs known at time of booking (see Extra Charges - before booking)
-Charges for extra security, aircraft insurance, aviation and other associated costs.
•ATOL Protection Contribution (APC) - the price of your air package holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.
•Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website - visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
And what’s extra
•Airline Failure Protection – a charge made by us on all our holidays that include a flight so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available) or issue you with a refund, as appropriate.
•Holiday Insurance - you MUST be insured (see Holiday Insurance for brief details).
•Accommodation supplements - where applicable. See also ‘Accommodation Supplements and restrictions’ section below.
•Travel arrangements – the cost of transport if booking on an accommodation only basis.
•Travel supplements –For more information please refer to the ‘Travel & Stay Options & Prices’ section above and the applicable travel type.
•Meal supplements - where applicable are in the accommodation descriptions and price panels. Please note, in some cases meal supplements may be compulsory, for example Christmas / New Year gala meals.
•Return Transport between your destination airport and accommodation in resort is not included unless stated.
•Charges made by accommodation – see section ‘local charges’ below.
•Locally collected taxes including for example, airport departure taxes and local city/resort taxes payable at hotel checkout (such as the Rome City Tax). Visas are required for Turkey, Amman, Oman, Egypt and Russia. Please contact your travel agent for details.
•Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss.
When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
•Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment.
•In flight meals - an in flight meal is not included in the price of our holidays unless it is provided by the airline free of charge.
•Credit card charges – prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment by credit card - please ask for details
•Possible surcharges - see ‘Surcharges - price increases after booking’ section.
At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
• Property owners may charge guests to use sun loungers / parasols around swimming pools and on private beaches, this is particularly common in the south of France.
• Daily car parking charge at some hotels/apartments.
• Entertainment and activities away from your accommodation.
• Highchairs, cots, hotel run Children’s Clubs and meals for infants.
• Meals and beverages from restaurants and bars at your accommodation.
• Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views.
• Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.
•Local taxes payable on check-out.
Extra Charges - before booking
Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.
Surcharges – price increases after booking
We reserve the right to surcharge - please refer to our Booking Conditions for details
On occasions, we may make special offers on holidays at properties which are featured in this brochure. These special offers may for example be made in a series of one-off or promotional publications. The special offer packages may not be identical to the packages featured in this brochure. For further details please contact your travel agent or us and also refer to terms and conditions that are contained in all special offer literature that is produced.
Children prices will be calculated to include reduced travel prices and accommodation discounts where applicable. Where children receive a discount, your travel advisor will calculate the best possible rate for you. We do not offer standardised child discounts.
Infant/Child Definitions and Child Price Conditions
•Definitions of a child in terms of age are standard: an ‘infant’ is under 2 and a ‘child’ is between 2 and 11 on the date of travel.
•A ‘child’ must take up a seat.
•An ‘infant’ will sit on an adult’s lap for the duration of the journey.
•A hotel’s definition of a ‘child’ can and does vary. The child’s age on the date of departure must not exceed the age limit described in the property description
•Please note, unless otherwise stated that children aged 12 years and over will have to pay the adult price. Child prices are based on children sharing a room with two full-fare paying adults. Third and subsequent children pay the adult price, unless otherwise stated in the price panel.
•The full adult deposit must be paid for all children except infants.
•Children DO NOT count toward apartment occupancy levels.
•Any child ages you provide must be applicable to the relevant date of departure. If a child is older on the date of departure than originally specified at the time of booking, they may no longer qualify for a child price and you will have to pay the full adult fare, plus any relevant administrative fees, before the party can travel. Please check carefully with us or your travel agent before booking.
Please note that children aged 12 years and over will have to pay the adult price. Child prices are based on children sharing a room with two full-fare paying adults.
Where we make discounts available on our holiday prices, these may vary on a daily basis and are subject to change without notice. We also reserve the right to withdraw discounts completely. For latest discounts consult your travel agent. Cresta Special Offer Discounts - please note where a percentage discount is offered, the discount applies only to the accommodation cost within the total package price.
From 23rd April 2013 easyJet will operate a compulsory online only check in process. They will be changing the check in experience at airports by removing traditional check in desks and replacing them with Bag Drop desks. This will enable them to streamline the airport experience and remove unnecessary queuing.
To check in online, passengers need their unique easyJet Booking Reference Number to start the check in process. Please note it is not necessary to sign in (with password) to the registered email account managing the booking – only the Booking Reference and passenger name are required for online check in. Easyjet allow customers to check-in on line from 30 days before your flight until two hours prior to the scheduled departure time.
Please log in to www.easyjet.com and select the check-in online tab. The Easy jet check-in online procedure allows you to print your boarding pass prior to departure and to enter all your Advanced Passenger information aswell as purchasing seats.
Where transfers are pre-booked between the airport and station to your hotel, you will be allocated a seat in a coach, mini bus or private car. Please note that there will be no representative on the coach but your itinerary will include details about your coach pick up point.
Sightseeing and excursions
We can pre-book excursions so that you can plan your itinerary before you go. Please note that buildings and monuments in many ciites may be undergoing restoration. Unfortunately, we are unable to advise you of such work in advance.
Subject to availability, you can stay as long as you like (provided you return before the last return date shown in this brochure). All extended durations are strictly subject to availability. Don't forget to ensure your holiday insurance covers the full duration of your stay.
Before you book
Taxi/Private Car Transfers: At some properties you can opt to pre-book a taxi/private car to take you from the airport to your accommodation. This is priced for a single journey, per taxi/private car (usually standard saloon size car) for a maximum of 3 people per taxi.
Special Offers: Most of offers shown in our brochure are dependent on certain conditions being fulfilled. These are carefully detailed against the offer but please ask if you are unsure. Some offers must be booked at the time you make your reservation. Others are subject to availability on your arrival at the hotel but must be requested when you book the holiday. To gain the best from the offers featured please read the conditions carefully. Please note that some of the offers cannot be combined.
Bonus nights: these are free nights on a Room Only basis.
Free Night Offers: To benefit from a free night offer, your stay must include consecutive nights and satisfy all the qualifying dates and details shown. The free night is usually either the last night of your stay, or Sunday, if applicable.
Honeymoons, Anniversaries & Birthdays: Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also ‘room upgrades’ below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers.
Room upgrades: Where applicable and unless otherwise stated, offers of room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured in our brochure as we do not sell all room types at all hotels. Please check accommodation details if you wish to pre pay and book an upgraded room.
Cresta Only - Group Bookings - 0844 800 7012
The properties, prices, offers and travel arrangements described in this brochure do not apply to groups. Not all featured properties are suitable, or indeed accept, group bookings (usually, but not necessarily defined as 10 or more people). The Group Travel team will be happy to advise on suitability, provide a price quotation and tell you if special deposit terms apply.
Before you go
Sun: The sun should be treated with respect – the more so the closer you get to the tropics, and especially in the winter, when your skin’s completely unprepared. Make sure you take enough sun lotion with you – it can be hard to find locally – use it, and go easy on the sunbathing, particularly in the first few days. Watch out for signs of burning, heat exhaustion or sunstroke (reddening skin, sleepy, dizziness, headaches) and make sure you drink lots of (non-alcoholic) fluids to avoid dehydration.
Weather & Natural Disasters: Destinations featured in this brochure may be affected by weather patterns such as tropical storms, monsoons, hurricanes, cyclones, typhoons, flooding and also seismic activity causing earthquakes and tidal waves. Its not possible for us to publish detailed information on weather patterns for each destination in our brochure, and weather advice can frequently change, we recommend you check the latest FCO Travel Advice for your destination. Visit www.fco.gov.uk/travel for information.
When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our booking conditions, section “Circumstances Beyond Our Control" for details of our responsibility to you in these circumstances).
If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our Health and Safety / resort teams and local agents to try to minimise disruption and keep you well informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following websites: www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org your General Practitioner or a specialist clinic.
Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Biting insects (including mosquitoes) are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET, can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.
If you are visiting an European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your holiday. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk, alternatively e-mail firstname.lastname@example.org or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.
Passengers with Reduced Mobility or Disability
Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
For customers who require support or advice prior to booking, please contact the Special Assistance Team who will contact our suppliers for further information. Simply call the Special Assistance Team on 0800 107 3409. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).
At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly. Please speak to your travel agent or call the Special Assistance Team on 0800 107 3409 and we will pass details onto the relevant airline and airport. If you do not request this in advance the airlines and airports cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification. We recommend you contact us at the earliest opportunity, we need information regarding your need for assistance no later than 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required but cannot guarantee that this can be done successfully. Please let us know if you need any assistance at the airport or onboard the flight, such as, if you use a wheelchair, if you are visually impaired or require use of oxygen. Also, please note that if you are not self-reliant (capable of taking care of all your physical needs independently in-flight), a carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self-reliance. The carer must purchase a ticket at the same time. You can find more information about travelling with a disability or reduced mobility at: www.crestaholidays.co.uk. Alternatively please discuss your requirements with your travel agent or contact the Special Assistance Team direct on 0800 107 3409 and we will be pleased to help you. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).
Passports & Visas
The following information applies to British Citizen’s holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for clarification.
General passport enquiries should be directed to the Identity and Passport Service. Please visit their website www.ips.gov.uk or telephone 0300 222 0000.
Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.
Your responsibility: It is the responsibility of passengers to ensure, for the travel to be undertaken, they have valid, acceptable passports, any required visa, any other documentation and, where asked for have submitted advanced passenger information in advance of travel to the tour operator/airline as appropriate. You must be able to meet the entry requirements for both your final destinations and any stop-off points en-route. Passengers without the correct documentation, or who have included incorrect information with any visa application or advanced passenger information submitted may be refused carriage. Airlines and/or Border Control Authorities have absolute discretion over refusals of carriage, departure from or entry into any country. We will hold the passenger entirely responsible in the event they are not approved for travel or where entry to a country is refused due to any failure to satisfy the requirements of the Airline or Border Control Authority. Where entry is refused, fines or other financial penalty may be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves.
This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport.
We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.
Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
Names: At the time of booking please ensure you supply your first name and surname, (as they appear on your passport) as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in, especially when travelling to the USA. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don’t match.
If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation.
Children: are required to have their own passport.
For more information about Visa requirements click here
Travelling with children
Single parents or other adults travelling alone with children should be aware that some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. For further information on exactly what will be required at immigration please check the FCO website or contact the relevant Embassy of the country you are travelling with.
Advanced Passenger Information
Under the UK Government ‘e-Borders’ scheme, Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number). We refer to this as your advance passenger information which Airlines will pass onto the e-Borders programme both prior to your departure from a UK Aiport to an overseas destinations, and on any journey to the UK.
Airlines are legally required to collect your advance passenger information – for details visit the UK Border Agency website: www.ukba.homeoffice.gov.uk . For some destinations this will be obtained at the airport but for others we will ask you to provide the information to your airline at least 72 hours before you travel. Please visit www.crestaholidays.co.uk for information on the latest countries where this applies. Please also carefully note any instructions about Advanced Passenger Information on your confirmation invoice or tickets. The UK Border Agency, e-Borders programme is a legal direction to which all transport carriers must comply, failure to provide the required data may result in carriage being denied.
Currency & Money
We recommend that you carry the bulk of your spending money in a secure form such as Travellers cheques or the Cashpassport. Don’t forget its handy to have local currency when you first arrive. Major credit cards and debit cards are also widely accepted in most locations but charges vary and are often not transparent so please check with your card issuer before you travel.
At the Airport / Train / Ferry Terminal - Check-in
The following information is designed to help you complete the check-in process as quickly as possible.
If you fail to check in on time, the transport provider is entitled to refuse to allow you to board the flight/train/ferry. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.
If you fail to check in at all for your departure from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return transport to the UK. No refund can be made for any unused arrangements.
When you arrive at the check-in desk, you will be asked for your ticket, passport and baggage. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.
Flights: You are advised to check-in approximately 3 hours prior to the departure time on your flight tickets, but in all cases you must have checked-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time (60 minutes for some destinations). Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.
Eurostar: You must check-in a minimum 40 minutes prior to the departure time on your ticket, except Avignon service (60 minutes). Special needs passengers should add 45 minutes to standard check-in times.
Eurotunnel & Ferries: You must check in at least 1 hour prior to departure but we do recommend you arrive at the port 2 hours prior to travel as traffic can be difficult.
Security: Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.
Transport Arrangements Scheduled and low cost flights
Scheduled flights are based on pre-determined schedules set by airlines. Low cost flights are booked directly with the airline and are subject to change. Charter flights usually operate directly from the departure location to the destination without any intermediate stops so can be the quickest and cheapest way to reach your destination, usually these flights don't operate on a previously fixed schedule. A scheduled flight may have intermediate stops or require connecting flights and some scheduled airlines work in partnership with other airlines to give more choice and better onward connections. Whilst the flight information included in brochures is as accurate as possible at the time the brochure is printed, tour operators and airlines do regularly review flight arrangements to ensure flights serve customers in the best possible way. This occasionally does cause disruption and changes to flight times - where significant, these changes will be advised to you before you travel.
The schedules of transport providers and their services are printed as known at the time of going to press but may change, as airlines, train and ferry operators can make changes over which we have no control. Always check all your transport information when you receive your invoice and tickets. Though we are not responsible if your flight, ferry or train is delayed, we will do our best to arrange for the operator to give you appropriate meals and so on. We will not actually provide these ourselves.
• Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if you take out the insurance we recommend, you will be covered for emergency purchases. See inside the back cover for details.
• A charge will be made if your hold baggage exceeds the allowance stated on your ticket. Baggage allowances vary according to the airline so always check before you travel. Individual items of luggage must not exceed 30kg for lifting purposes.
• Remember to pack any medication, valuable items and photographic film in your hand luggage and not in your suitcase.
• Items such as knives, scissors, tweezers and laser pointers must not be carried in your hand luggage, so remember to pack them in your suitcase.
• If you wish to take sports equipment on holiday with you, we recommend that you check when you book whether or not the airline can accommodate it. Charges may apply, and it is likely that all such items will travel on a weight- and space-permitting basis only. You should have insurance for these items.
Travel in economy class will not be luxurious, as transport operators want their planes/trains to be as full as possible. Many people find it is well worth paying extra to upgrade to business class or first class. The special fares we offer on business and first class may not include the standard advertised extras such as a limousine transfer. Please ask for details when you book.
Some airlines now work in partnership with one another and sell seats on each other’s planes to enable more choice and better onward connections. This means that your flight may be with a different company to the one you expect.
Fitness to fly
You may need permission from your doctor to fly if you suffer from certain medical conditions which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly, please ask your travel agent.
Pregnancy: Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks pregnant or more on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.
Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase.
A direct flight may touch down en route to refuel or to pick up and/or drop off passengers. In most cases you will not need to leave the aircraft, though in North America you may have to change aircraft or go through immigrations and customs if the plane stops. A non-stop flight does not stop between the departure and arrival points.
Safety: the safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, you will be denied boarding or have imposed additional conditions of carriage if any passenger:
•is intoxicated and or disruptive.
•found to be smoking on board our aircraft.
•makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement.
Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. Boarding will be denied to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.
We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent.
Most airlines can accept most types of sports equipment - charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items.
Carriage of Golf Clubs
Some of the airlines named on the ‘Travel By Air’ pages will agree to carry half a set of golf clubs within your baggage allowance. Charges will however be made by some airlines for carriage of golf clubs, payable either at the time of booking, or at the airport prior to departure. If you are planning to take golf clubs, please ask your travel agent to contact the relevant airline at the time of booking, and they will be able to provide details of prices. Your Travel Agent must also give details of your request to take golf clubs on to your travel advisor at the time of booking. Golf clubs must be secured in their bag, and as above, carriage will be subject to availability. It is in your interest to have your golf clubs insured. We advise that all courses require official proof of handicap. Car hire: we strongly advise golfers to pre-book car hire. Although public transport/taxis will probably be available from all of our recommended accommodation, arrangement may be costly and/or time consuming.
Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.
Flight timings shown in this brochure are based on the 24 hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. The reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.
Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.
Official Ratings & Our Ratings: Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views (at the time of publication) of senior managers both in the UK & overseas. In this brochure, if we consider a hotel to have a different rating to its official rating, our rating will be seen by the property name and the official rating will be in the property text. If no official rating is stated you can assume that the official rating and our rating is the same.
When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. In all types of accommodation described below, If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds indicated.
A ‘double’ is a room with a double bed. A ‘Twin’ is a room with two single beds. A ‘single’ or ‘Twin for sole use’ is a room with one or two single beds. A double bed may be two single beds with double bedding. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms.
Some hotels have rooms which sleep up to 4 persons. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped.
Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination – please ask for details when you book.
Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.
How many nights are spent in your accommodation?
Your accommodation is usually reserved for you from 1200 noon (from 4pm in some areas) on the day of your departure from the UK. However, at some larger hotels, delays may occur with check-in whilst your room is prepared for you. For night flights departing between 0001 and 0400 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on Half Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your own particular flight times.
The check-out time at most hotels is between 9am-12 noon on the last day.
If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.
If your room has satellite television channels, we recommend that you use the same care and supervision with your children as you would at home, as some channels may be of an adult nature. English-speaking television channels may be limited.
The maps we show are for your general information only - they are not to scale and may not accurately show the actual route of your tour or the exact location or place marked.
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.
Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.
Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally-controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.
We do not have exclusive use of all properties featured in this brochure. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation.
Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay
Please let us know when you book if you need a cot. You may have to
pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your representative or hotel know immediately.
Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the brochure description carefully to make sure that they meet your needs. Our staff will also be able to advise you if you are still unsure.
Hotel-run Children’s clubs (including Créche)
Standards and facilities at kids club's featured in this brochure may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids club(s) may not meet standards of similar facilities in the UK and Guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs' care.
Entertainment and other hotel facilities
These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities. Not all hotels provide entertainment, and the quality at those that do will vary. Some hotel facilities may be unavailable during Christmas, New Year and other peak periods. Some smaller hotels do not have lifts, and stairs can be steep and narrow. Smaller hotels, especially those with lower ratings, have limited public rooms, often with no lounge area.
Watersports & sporting activities
We refer to a number of watersports and other sporting activities within the brochure, most of these are neither owned or operated by Thomas Cook and we cannot guarantee that they are maintained or operated with the customer's safety in mind.
We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/ watersports may be considered to be hazardous pursuits by some insurance companies.
Not all featured properties are suitable for or accept group bookings (usually, but not necessarily, all-female or all-male parties). At some properties, groups are accepted but you may be required to pay a deposit. This is refundable less the cost of any damage or loss.
From time to time it may be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may occasionally be interrupted while this is being undertaken.
Safety & hygiene
Your health and safety is of paramount concern to us, especially if children are involved. It is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming pools and water features:
some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean.
Every pool is different and most hotels / apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.
Overseas Safety Standards:
Regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Children: Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.
Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out and About:
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.
Our Service and Assistance Abroad
Please note that we do not have our own representatives in all of our destinations, so you may not be met on arrival. For holidays which include the services of our Representatives they make regular visits to our hotels and apartments. Our Representatives are also trained to know when they are not wanted – so if you want to do your own thing while you’re on holiday they’ll be perfectly happy to leave you alone.
If you do not have the services of our Representative, depending on the arrangements you book with us, our locally appointed agent, tour manager or our suppliers (such as accommodation or transport providers) will be contactable and you will be provided appropriate contact details for them before you go.
You can also rest assured in the knowledge that whatever arrangements you book, our 24 hour UK Duty Office staff are quickly and easily contactable if you need any help, advice or assistance whilst abroad.
If you have a complaint we will need to know about it and our local Agent, Tour Manager, Supplier or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers.
There may be times when our Local Agent, Tour Manager, Supplier or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, Thomas Cook Signature does expect you to behave in a reasonable manner. Consequently, should any customer act in a threatening or intimidatory manner towards Thomas Cook Signature staff or appointed agents, we shall have no hesitation in taking appropriate legal action.
In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season.
If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.
Resort and City development:
Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section ‘Circumstances beyond our control’ for more information.
Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party.
Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.
To purchase or consume alcohol in many States of the USA you must be aged 21 years or over. Generally, if you do look under 30 years old you will be asked for ID, so you should always carry photo identification with you that details your date of birth.
Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk
Conditions in holiday resorts:
If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our appointed representative/local agent, who will do their best to help sort things out. Insects – ants, mosquitoes and cockroaches for example – are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them. Though frustrating, this is a normal part of local life, and please don’t encourage birds by feeding them. Please also refrain from feeding any other wildlife.
Noise - Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations), and is often part of the travel experience.
Driving: Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime. We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants."
ABTA - The Travel Association
Thomas Cook Scheduled Tour Operations are members of ABTA with membership number V2185. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at our website: www.abta.com.
Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 0606. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our brochure/website, which does not include a flight, we provide security by way of a bond held by ABTA. If you book arrangements other than a package holiday or a flight from us, the financial protection above does not apply.
To ensure we consistently deliver excellent customer service, telephone calls to Thomas Cook's UK offices are recorded. Calls to 0844 numbers are charged at 5.2p per minute and calls to 0871 numbers are charged at 10.3p per minute (from BT fixed lines, mobile and other providers’ charges may vary).