You can make your booking by telephone by calling 0844 800 7020*.
For amendments to existing bookings please call 0871 230 2395**.
Our opening hours are:
Monday - Friday 08:30-19:00
At Cresta we understand that organising a group trip can be a very time-consuming and complicated process. That's why we have a dedicated team of Groups specialists who have experience in booking group city breaks and holidays. If you are booking for a group of 9 or more people call 0844 800 7012*
Before You Travel
Please see our frequently asked questions section. If you need to talk to someone about your booking after you have received your confirmation invoice, or to add a room upgrade or travel insurance, you can call our Pre-Travel Services department on 0871 895 0075**. Please have your booking confirmation number handy as we will need this to find your booking.
At Cresta, we aim to provide our customers with a good holiday experience, but from time to time, we understand that things can go wrong and it is important to get customer feedback to assist us in improving our customer experience.
Assistance Whilst on Holiday
Should you need emergency assistance whilst on holiday your voucher pack will provide you with useful numbers such as hotel and local supplier contacts, please use these numbers should you need assistance. In addition, we also have a UK telephone number in the event of an emergency should you require urgent assistance, which will also included in your documentation.
If you are not satisfied with your holiday or the service you receive from us, please contact our Customer Relations team by phoning 0844 412 5954. Alternatively please visit www.thomascook.com/customer-relations to submit your complaint via webform (email or letter) or write to us at:
Thomas Cook Ltd,
Peterborough Business Park,
*Calls are administered by Thomas Cook Retail on behalf of Cresta and cost 6p per minute at all times, from BT fixed lines. Mobile and other providers' charges may vary.
**Calls to 0871 numbers cost 10p per minute, plus network extras. Mobile and other providers' charges may vary.
CSIRT@crestaholidays.co.uk Cyber Security Incident Response Team.
Please only use the above e-mail address to report website security problems or concerns, Unfortunately any e-mails not directly related to website security cannot be addressed or responded to.